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Shipping & Returns

Shipping Policy

​At Zuri-Express, we are committed to delivering your order safely and efficiently.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 7–15 business days

  • Canada: 7–18 business days

  • Europe: 7–20 business days

  • Australia & New Zealand: 8–20 business days

  • Other countries: 10–25 business days

Please note that delivery times are estimates and may vary due to customs clearance, holidays, weather conditions, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package every step of the way.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method. Promotional free shipping may be available on eligible orders.

Return & Exchange Policy

Returns & Refunds

Your satisfaction is important to us.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is defective or damaged.

  • You received the wrong product.

  • The item is unused and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse.

  • Items showing signs of use.

  • Clearance or final sale items (unless defective).

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact our customer support within 48 hours of delivery and include photos of the product and packaging.

Contact Us

If you have any questions about shipping, returns, or refunds, our support team is here to help. Please contact us through our Contact page, and we'll respond as quickly as possible.

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